Personal data means any information that can identify you. We collect personal data to provide services and may use it for marketing and advertising purposes with your consent.

What we collect: Name, contact details (email, phone, address), passport information, payment details, job title, and technical data (IP addresses, cookies).

Providing personal data is voluntary, but necessary for service delivery. We act as a data controller for service provision and marketing communications, and as a data processor when handling passenger data from third parties for charter arrangements.

We collect personal data directly from you, from third parties (such as customers arranging charters), and from publicly available sources.

We process your personal data based on: contract performance, legitimate interests, your consent, and legal obligations. We may use your data for marketing and advertising purposes with your consent or based on legitimate interests.

We process personal data when it is necessary to perform our agreement with you, or to take steps at your request before entering into such an agreement. This includes registering you as a new customer and verifying your identity.

We process your personal data based on legitimate interests when you have a reasonable expectation that we will perform such processing, or when it is strictly necessary for fraud detection and prevention. Examples include responding to your queries and enquiries.

With your consent, we may use your personal data for marketing and advertising purposes, including sending promotional communications about our products, services, and business partners' offers via email, SMS, or phone. You can withdraw your consent at any time by contacting privacy@plures.com.tr.

We process personal data when necessary to comply with legal obligations. For example, we retain business records for fixed periods to comply with local legal requirements.

We may contact you for: service-related matters (payments, bookings, service delivery), responding to your inquiries or complaints, sending marketing communications (with consent), policy updates, and surveys. You can opt out of marketing communications at any time.

We retain your personal data as long as necessary for service delivery, legal compliance, fraud prevention, and dispute resolution. After the retention period, we anonymize data for analysis or securely delete it. Contact privacy@plures.com.tr for retention period details.

We share data with: service providers (airlines, IT, hosting, cloud storage), professional advisors, marketing partners (for advertising purposes with consent), payment processors, and group companies (Plures and Plures Air).

We may share personal data with government authorities, law enforcement, and courts when required by law, to respond to legal requests, enforce our terms, protect rights and safety, or prevent fraud.

We share data with Plures and Plures Air group companies for business purposes. Access is restricted to authorized personnel only. Plures Air remains responsible for data management and security.

We protect your personal data through encryption, access controls, secure storage, employee training, and confidentiality agreements. We regularly review and update our security measures.

Under Data Protection Legislation (including GDPR and KVKK), you have the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Withdraw consent.

Yes, in some cases you can request deletion of your data. Please contact our Data Protection team at privacy@plures.com.tr to make a deletion request.

Email: privacy@plures.com.tr
Address: Data Protection Team, Akt Turizm Kargo Havacılık İnşaat Tic.Ltd.Şti. - Plures Air, EGS Business Park Blokları, Yeşilköy Mah. Atatürk Cad. No:12/9 B3 Blok, 34149 Yeşilköy / Bakırköy / Istanbul - Turkey.

For complaints, contact us or your local data protection authority. In Turkey: www.kvkk.gov.tr. In the EU: your local supervisory authority.

We will update this Privacy Notice from time to time in accordance with business and legal requirements. We will post a notice of any material changes on our website and, where appropriate, notify you using the contact details we hold. We encourage you to periodically review this Privacy Notice to stay informed about how we use your information.